1. Introduction
Unity Digital (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://unitydigital.agency (the “Site”) or engage our digital agency services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
2. Who We Are
Unity Digital (Pty) Ltd and Unity Digital LLC is a partner-led digital agency with operations in South Africa and the United States. Our registered business address is McKinney, Texas, USA and Cape Town, Western Cape, South Africa.
For privacy-related questions or concerns, contact us at: legal@unitydigital.agency
3. Information We Collect
We may collect the following categories of personal information:
Contact and Identity Data
- Full name and business name
- Email address and telephone number
- Business address and billing address
- Job title or role
Communications Data
- Messages submitted through contact or enquiry forms
- Email correspondence with our team
- Meeting notes or call records where consent has been given
Usage and Technical Data
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring URLs
- Cookie identifiers and session data
Commercial Data
- Service enquiries and project briefs
- Invoicing and payment records (processed via secure third-party providers)
4. How We Collect Information
We collect information through the following means:
- Direct interactions: when you submit a contact form, email us, or engage our services
- Automated technologies: cookies, server logs, and analytics tools when you browse the Site
- Third parties: referral partners, social media platforms, or publicly available business directories
5. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide our services
- To manage our client relationship and fulfil contractual obligations
- To send relevant business communications, updates, or proposals
- To improve the Site, our services, and internal processes
- To comply with applicable legal and regulatory obligations
- To detect fraud or security threats
We will only use your personal information for the purposes described above, or for purposes compatible with those purposes.
6. Legal Basis for Processing
Where applicable (including under GDPR, POPIA, or similar frameworks), we process personal information on the following legal bases:
- Contract performance: to deliver services you have engaged us to provide
- Legitimate interests: to operate and improve our business, provided your rights are not overridden
- Legal obligation: where required by applicable law
- Consent: where you have given explicit consent for a specific purpose
7. Sharing of Information
We do not sell your personal information. We may share it with:
- Service providers and subcontractors who assist in delivering our services (bound by confidentiality obligations)
- Professional advisors such as lawyers, accountants, or insurers
- Government or regulatory bodies where required by law
- Successor entities in the event of a business merger, acquisition, or restructure
Any third parties who receive your data are required to handle it in accordance with applicable privacy laws.
8. International Data Transfers
Unity Digital operates across South Africa and the United States. Your personal information may be transferred to and processed in both countries. Where such transfers occur, we take reasonable steps to ensure your information is protected to an equivalent standard.
9. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law. Client data is generally retained for seven (7) years following the end of the commercial relationship, unless a shorter or longer period is required by applicable legislation.
10. Cookies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies may include:
- Essential cookies: required for basic site functionality
- Analytics cookies: to understand how visitors interact with the Site
- Preference cookies: to remember your settings
You may control cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain types of processing
- Data portability (receive your data in a structured, machine-readable format)
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at legal@unitydigital.agency. We will respond within the timeframe required by applicable law.
12. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
13. Children’s Privacy
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
14. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
15. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the Site after any changes constitutes your acceptance of the updated policy.
16. Contact Us
For privacy enquiries, requests, or complaints, please contact:
Unity Digital
Email: legal@unitydigital.agency
Website: https://unitydigital.agency